"We deliver the help you need, when and where you need it."

Snap Systems' Service Desk solves problems and answers questions – Quick and Cost Effective – keeping your end-users productive and allowing your IT staff to focus on strategic initiatives. Our high-tech, low-stress, help desk services ensures that a response is just a phone call or web message away from every employee in your organization. Better yet, we operate our professional service 24 hours a day, 364 days a year at no extra cost.

Snap Systems' ITIL best practice approach provides not only immediate support but also long term value. We consistently exceed service levels. Together, we help you secure the reputation of providing quality IT service to your organization. We pride ourselves on always striving to deliver First Contact Resolution (FCR).Our experience, service level excellence, and commitment to your business success sets Snap Systems apart from other managed service providers.

And, all enterprise service desk solutions are customizable to meet your technical support requirements. The Snap Systems Service Desk functions as a seamless extension of your IT team – a powerful partnership.

• 24x7x365 outsourcing, co-sourcing, or off shift only models for live answer Tier 1 and Tier 2 technical support
• Knowledgeable and certified Team
• Support for custom business applications and processes as well as for standard hardware, software, and connectivity issues
• ITIL based best practices and robust IT Service Management (ITSM) systems
• Daily, weekly, monthly, quarterly reporting and trend analysis
• Focus on the Customer Experience and Continuous Service Improvement

In Addition, We take great care in allocating the right resource for the assigned task, so whether for a short 1 week engagement to provide backfill, to troubleshoot an unforeseen issue, or to provide a fully managed service long term, we always provide resources with appropriate skills to meet your needs.