IT environments have grown exponentially and overly complex and heterogeneous amidst mounting compliance measures. In the changing market and business ecosystem, a flexible, scalable, secure and responsive infrastructure is a top priority for enterprises. Operational excellence and resilience are unsaid expectations from any IT infrastructure. The current business enterprises expects its IT infrastructure to be robust yet agile enough to incorporate changes that cater to the market and technology upgrades, at reduced costs. The ability to transform quickly while aligning to larger business goals is of paramount importance.

Outsourcing Infrastructure Management to a reliable and proven technology partner can drive enterprise efficiency, cost effectiveness, and compliance control. Besides, running in an ‘always-on-always-available’ mode, clients expect a high degree of predictability in the operational aspect of their IT infrastructure. Embracing automation and open compute is the need of the hour to help realize high returns on mission-critical IT investments.
As demands on the IT infrastructure is rapidly increasing, several companies are looking for a reliable and cost effective means for maintaining their IT applications and systems and optimizing their internal infrastructure management processes. Today, IT infrastructure needs to be available 24x7 with extremely high uptime requirements. It requires heavy investment in support organization to maintain such infrastructure.

At Snap Systems, we have been providing Infrastructure maintenance and support services to numerous clients. We are providing a wide range of services through a dedicated and specialized team of IT consultants , system administrators and support specialists ensuring that we not only meet but exceed the agreed upon SLA terms.
Our infrastructure services help enterprises design, build, run, and manage their IT infrastructure services in an agile manner that allows for better integration with the existing processes and operations at optimum costs.We have a robust set of service offerings managed by a comprehensive enterprise management framework and made available through a flexible engagement model.
We provide an end-to-end offering that covers configuration/change management, fault management, performance management and security management across a wide spectrum of network, servers, operating systems, databases and select applications.

Some of the services include -

• Performance monitoring of servers
• Responding to alerts and / or tickets that are either auto-generated or user raised
• Resolving the issue based on Incident and Problem Management guidelines
• Provide support, advice and guidance to customers on server related issues
• Analyze root cause of problems and minimize the adverse impact of these issues
• At the core of the team’s overall efficiency, processes and a customer focused mind-set work cohesively to ensure that the agreed upon SLAs are met.